how can we help?

For product advice or general enquiries, give us a call or visit us in store today. 
We provide quality products at the best prices you will find.
Visit us at our convenient showroom and put together a dream floor or bathroom project today!

35 Charles St, Coburg North VIC 3058

We’re open Monday – Friday, 9 a.m. – 5 p.m,  Sat 9 a.m. – 2 p.m.

Frequently Asked Questions

Please read our FAQ and if you have any further questions about products or general enquiries, feel free to give us a call or fill in the contact form.

It there a showroom where I can view the products?

Yes, we have a showroom in Coburg North where you can view and purchase the products.

What methods of payments do you take?
  • For our online stores you can make payments via stripe or paypal.
  • For our retail store we take visa, mastercard and cash.
Can I make purchases online?

Yes you can buy online, however we only deliver to metro Melbourne. Alternatively, you can pick up the items at our Coburg North warehouse.

Can I make amendments to my order?

You may contact us via phone or email kenflooring@hotmail.com to modify your order.

Modifications to your order can only be made prior to finalisation of sale.

Can I place an order if an item is out of stock?

Yes. you can contact our sales representative and enquire about the item, an estimated time of arrival (ETA) will be provided.

Can I cancel an order?

Yes. You may cancel your order; however, you will need to contact us within 24 hrs to do so.

Please contact us via phone or at kenflooring@hotmail.com

Can I collect my order from a store?

Yes you can, we will contact you when your items are ready for pick up.

When will my order be ready for pick up?

If you have chosen to pick up your items at our warehouse, a representative will contact you to advise when the items or ready for pick up.

Do you deliver?

We only deliver within metro Melbourne.

How much is delivery?

Delivery charges will vary based on product and your location. A representative will contact you in regards to cost for delivery.

How do I know when my order has been sent?

You will either be contacted via phone or email to let you know that your items have been dispatched.

How long does delivery take?

We will endeavour to have the products delivered within 3-7 days, subject to availability of stock.

What’s the warranty for your products?

All of our products comes with warranties. For specific warranty of a product you can enquire with one of our friendly representatives.

I have received the wrong product?

If you have received the incorrect product, please contact us immediately. We will organise the correct products to be resent.

Can I return or exchange my order?

Please contact us if you need to return or exchange an item because it is faulty or incorrect. We do offer refunds for change of mind, however this will incur a 30% handling fee.

A refund can be made within 7 days of supply, and all items must be returned in a resale-able condition with relevant invoice provided. We do accept exchange of products, however the cost of returning the products will be on the customer.

What's the Returns Policy?

We do offer refunds for change of mind, however this will incur a 30% handling fee. a refund can be made within 7 days of supply, and all items must be returned in a resale-able condition with relevant invoice provided.

For products that are faulty or incorrect product delivered, you can contact us and we will organise a refund.

How can I return an item?

Returns for items can be made at our retail store in Coburg North, otherwise if you are returning via mail or courier the cost of the return will be on the customer.

How do I reset my password for my account?

You can reset your password by requesting it by clicking on ‘forgotten password’ and an email will be sent allowing you to enter in a new password.

How do I change my account details?

Once logged in to your account, click on the ‘Account Details’ tab to change your details.

How is my information being stored, is it secure?

The security of our website is paramount, to ensure that the privacy of our customer’s information is not compromised. all our customer’s information is handled in accordance with the National Privacy Principles of Australia.

(We have policies, procedures and a very secure website to ensure your personal information is handled with due diligence under the National Privacy Principles of Australia)

How to reach us

Call us on – 0409 004 000

How can we Help?

Fill in the form below and we’ll be in contact within 12 hours.